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“Tap and No”: Thousands Hit by Westpac EFTPOS Outage, Leaving Aussies Red-Faced at the Checkout
A routine midweek shop turned into an awkward scramble for cash on Wednesday after a widespread Westpac EFTPOS outage left thousands of Australians unable to tap their cards at the checkout. From suburban cafés to petrol stations and bottle-os, Westpac merchant terminals suddenly stopped playing ball just after lunchtime.
According to a report in news.com.au , more than 3,000 customers lodged outage reports not long after 12.30pm. A Westpac spokesperson said the bank was aware some customers were having trouble accessing services and insisted teams were working to restore systems “as quickly as possible”, apologising for the disruption.
A holding message on Westpac’s phone line went further, confirming “issues impacting merchant terminals” – a clear sign the problem sat squarely in the EFTPOS network rather than a complete banking blackout. Rival majors NAB and Commonwealth Bank said their systems were operating normally, underlining that this was a Westpac-specific headache.
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