Tag: customers

  • ASOS customers receive threatening app alert in suspected hack | ‘ASOS hacked’: App users receive…

    ASOS customers receive threatening app alert in suspected hack | ‘ASOS hacked’: App users receive…

    Explore the latest developments concerning ASOS customers receive.

    ASOS customers receive threatening app alert in suspected hack

    ASOS customers in Australia, UK and other parts of the world have been sharing screenshots of an app notification from the fast fashion brand.

    The message claims the company’s system has been breached, with hackers threatening to leak customer data.

    ASOS customers in Australia, UK and other parts of the world have been sharing screenshots of an app notification from the fast fashion brand. Supplied/Mikala Theocharous

    “ASOS hacked,” the alert, which was sent about 8pm AEST, reads.

    “Dear ASOS DPO and IT, we have fully compromised the Snowflake instance. Engage with us, or we will leak it.”

    ASOS has not made any announcements to customers as yet about the message and did not immediately respond to nine.com.au’s request for comment.

    'ASOS hacked': App users receive notifications apparently sent by hackers

    Asos users across the UK have been sent pop-up messages from its app that appear to have been sent by hackers trying to extort the company.

    Dozens of people have told the BBC about receiving a strange message from the clothing and beauty store's app, appearing on their phone screens.

    "Dear ASOS DPO and IT, we have fully compromised the Snowflake instance. Engage with us, or we will leak it," the message reads.

    Asos did not immediately respond to the BBC's requests for comment.

    "If confirmed, this is a deeply serious attack because the hackers appear to have done something particularly brazen: turned ASOS's own app into their ransom note," says Charlotte Wilson, head of enterprise at cyber-security firm Check Point.

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    Customers sent rogue message as major fashion retailer caught in apparent hack

    Customers of the popular online clothing retailer ASOS have received a mobile alert that appears to threaten the company’s IT department with a data release.

    “Dear Asos DPO [data protection officer] and IT, we have fully compromised the Snowflake instance,” the push notification said.

    Snowflake is a cloud platform that allows companies to host, analyse and manage their data and is used by many major businesses including Canva, the New York Stock Exchange, Disney and OpenAI, according to its website.

    A data protection officer is a position in companies tasked with safeguarding customers’ information.

    “Engage with us, or we will leak it,” the alert said.

    For more detailed information, explore updates concerning ASOS customers receive.

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  • NAB customers back online after experiencing phone and internet banking outages | NAB hit by majo…

    NAB customers back online after experiencing phone and internet banking outages | NAB hit by majo…

    Explore the latest developments concerning NAB customers back.

    NAB customers back online after experiencing phone and internet banking outages

    NAB has confirmed it has been affected by an online banking outage. (ABC News: Keana Naughton)

    National Australia Bank (NAB) has seen most of its services restored, after experiencing a digital outage across multiple platforms.

    In a statement, an NAB spokesperson said: "Some business customers are continuing to experience login issues via NAB Connect, and we're working as quickly as possible to resolve the remaining impacts.

    "We apologise to customers for the disruption and thank them for their patience and understanding while we continue to restore services."

    Across Thursday afternoon, NAB's outage impacted its internet banking, the NAB mobile app and phone lines.

    NAB hit by major outage disruption across apps and call centres

    A major network outage has left National Australia Bank (NAB) customers unable to access core digital services, including internet banking and the mobile app.

    The bank confirmed it is experiencing widespread disruption across multiple digital channels, while customers are also facing difficulties contacting customer service.

    NAB customers are unable to access internet banking, mobile apps, and NAB Trade following a major network outage. National Australia Bank

    The outage has affected NAB Internet Banking, the NAB Mobile App, NAB Connect, NAB Trade, NAB Broker, and the JBWere wealth management firm.

    "Our team is working to fix this as soon as possible. We apologise for the inconvenience," NAB said in a statement.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning NAB customers back.

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  • CBA punishes Qantas customers in reward points overhaul | CBA dumps Qantas for Virgin in rewards …

    CBA punishes Qantas customers in reward points overhaul | CBA dumps Qantas for Virgin in rewards …

    Explore the latest developments concerning CBA punishes Qantas.

    CBA punishes Qantas customers in reward points overhaul

    Commonwealth Bank is pushing customers to spend their credit card rewards with Virgin’s Velocity scheme instead of Qantas Frequent Flyer points, as part of a dramatic overhaul of its loyalty program.

    On Tuesday, the bank announced the changes to its reward points program, which will also include the launch of a new inhouse “Yello” points currency, ahead of an October ban imposed by the Reserve Bank on the credit card surcharges that have funded generous perks to date.

    Under the new scheme, customers wanting to convert Yello points to airline points will get more generous rates when exchanging them for Virgin Velocity points than Qantas Frequent Flyer points.

    CBA punishes Qantas customers in reward points overhaul

    Commonwealth Bank is pushing customers to spend their credit card rewards with Virgin’s Velocity scheme instead of Qantas Frequent Flyer points, as part of a dramatic overhaul of its loyalty program.

    On Tuesday, the bank announced the changes to its reward points program, which will also include the launch of a new inhouse “Yello” points currency, ahead of an October ban imposed by the Reserve Bank on the credit card surcharges that have funded generous perks to date.

    Under the new scheme, customers wanting to convert Yello points to airline points will get more generous rates when exchanging them for Virgin Velocity points than Qantas Frequent Flyer points.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning CBA punishes Qantas.

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  • Qantas customers warned not to delete email about $105m settlement | One million Aussies contacte…

    Qantas customers warned not to delete email about $105m settlement | One million Aussies contacte…

    Explore the latest developments concerning Qantas customers warned.

    Qantas customers warned not to delete email about $105m settlement

    Qantas has begun contacting more than a million customers who may be eligible for a share. (ABC News: Keana Naughton)

    Qantas customers are being notified they may be eligible for access to a multi-million-dollar settlement.

    It stems from a class action alleging Qantas failed to refund customers for cancelled flights during the COVID-19 pandemic. 

    Lawyers say the process will take months, and it is expected the first payments will be made by the end of the year.

    Qantas customers should not ignore emails and text messages offering access to a multi-million-dollar settlement — it's not a scam.

    More than 1 million customers have started to receive emails and text messages explaining how they can apply for a share of a $105 million settlement following a class action against the airline over COVID-19 flight credits.

    One million Aussies contacted over $105m Qantas payout

    More than 1 million Qantas customers are being notified via text or email that they may be eligible for compensation in a $105 million flight credit class action settlement.

    The Federal Court of Australia has issued notices to impacted customers regarding flights cancelled during the COVID-19 pandemic between January 2020 and November 2022.

    A text sent to impacted customers following the Qantas class action settlement. Nine

    Those who are entitled to compensation from the airline have until 4pm on October 2 to register for a portion of payment from the settlement.

    “Even persons who have used their Qantas flight credit or were ultimately refunded for their flight are eligible for a settlement payment if you meet the criteria,” Echo Law said in an email.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning Qantas customers warned.

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  • Qantas customers warned not to delete email about $105m settlement | Qantas customers eligible fo…

    Qantas customers warned not to delete email about $105m settlement | Qantas customers eligible fo…

    Explore the latest developments concerning Qantas customers warned.

    Qantas customers warned not to delete email about $105m settlement

    Qantas has begun contacting more than a million customers who may be eligible for a share. (ABC News: Keana Naughton)

    Qantas customers are being notified they may be eligible for access to a multi-million-dollar settlement.

    It stems from a class action alleging Qantas failed to refund customers for cancelled flights during the COVID-19 pandemic. 

    Lawyers say the process will take months, and it is expected the first payments will be made by the end of the year.

    Qantas customers are being warned not to ignore emails and text messages offering access to a multi-million-dollar settlement — even if they appear to be a scam.

    More than one million Qantas customers contacted over $105m compensation

    More than 1 million Qantas customers are being notified via text or email that they may be eligible for compensation in a $105 million flight credit class action settlement.

    The Federal Court of Australia has issued notices to impacted customers regarding flights cancelled during the COVID-19 pandemic between January 2020 and November 2022.

    A text sent to impacted customers following the Qantas class action settlement. Nine

    Those who are entitled to compensation from the airline have until 4pm on October 2 to register for a portion of payment from the settlement.

    “Even persons who have used their Qantas flight credit or were ultimately refunded for their flight are eligible for a settlement payment if you meet the criteria,” Echo Law said in an email.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning Qantas customers warned.

    For more news…

  • Qantas customers warned not to delete email about $105m settlement | More than one million Qantas…

    Qantas customers warned not to delete email about $105m settlement | More than one million Qantas…

    Explore the latest developments concerning Qantas customers warned.

    Qantas customers warned not to delete email about $105m settlement

    Qantas has begun contacting more than a million customers who may be eligible for a share. (ABC News: Keana Naughton)

    Qantas customers are being notified they may be eligible for access to a multi-million-dollar settlement.

    It stems from a class action alleging Qantas failed to refund customers for cancelled flights during the COVID-19 pandemic. 

    Lawyers say the process will take months, and it is expected the first payments will be made by the end of the year.

    Qantas customers are being warned not to ignore emails and text messages offering access to a multi-million-dollar settlement — even if they appear to be a scam.

    More than one million Qantas customers contacted over $105m compensation

    More than one million Qantas customers are now being notified via text or email that they may be eligible for compensation in a $105 million flight credit class action settlement.

    The Federal Court of Australia has issued notices to impacted customers regarding flights cancelled during the COVID-19 pandemic between January 2020 and November 2022.

    A text sent to impacted customers following the Qantas class action settlement. Nine

    Those who are entitled to compensation from the airline have until 4pm on October 2, 2026 to register for a portion of payment from the settlement.

    “Even persons who have used their Qantas flight credit or were ultimately refunded for their flight are eligible for a settlement payment if you meet the criteria,” Echo Law said in an email.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning Qantas customers warned.

    For more news…

  • CommBank customers to receive $68m in refunds for incorrect bank fees | Commonwealth Bank bows to…

    CommBank customers to receive $68m in refunds for incorrect bank fees | Commonwealth Bank bows to…

    Explore the latest developments concerning CommBank customers to.

    CommBank customers to receive $68m in refunds for incorrect bank fees

    Commonwealth Bank will issue refunds to some customers who were incorrectly charged high bank fees. (ABC News: Keana Naughton)

    CommBank has promised $68 million in refunds for incorrectly charged low-income earners on Centrelink payments.

    The bank was put on notice by ASIC in July after a review found the bank had incorrectly charged customers a total of $270 million in fees.

    ASIC says while it welcomes the refunds, it is disappointed that some customers will miss out.

    Commonwealth Bank has confirmed it will refund "relevant" low-income customers who were wrongfully charged excessive bank fees, five months after the national corporate regulator found it had incorrectly slugged customers $270 million.

    Commonwealth Bank bows to ASIC pressure with $68m in fee refunds

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    Commonwealth Bank will repay $68 million in goodwill refunds to concession customers who were put into high-fee accounts, settling a long-running argument between Australia’s largest bank and the corporate regulator.

    In July last year, the Australian Securities and Investments Commission released a report that investigated fees charged by the Commonwealth Bank, Westpac, Bendigo Bank and ANZ, and found multiple failings.

    Gift 5 articles to anyone you choose each month when you subscribe.

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    The dynamic landscape of current events often brings forth significant discussions. Monitoring these developments provides crucial insights.

    For more detailed information, explore updates concerning CommBank customers to.

    For more news…