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Shoppers have spoken: Woolies ditches its single-handle baskets
Woolworths has axed its controversial single-handle shopping baskets after receiving negative customer feedback, replacing them with a new two-handle design.
The now-defunct single-handle baskets were first introduced in stores across the country in 2025, offered alongside the original, smaller two-handle versions.
Woolies has replaced its controversial single-handle shopping baskets with dual-handle ones. Amy Lyall
Nine.com.au spoke to shoppers to find out which basket they preferred after the single-handle baskets were slammed online.
“They strain my shoulders and aren’t great for walking balanced,” one said.
“Hate hate hate the big one-handle ones. Too awkward and I keep hitting myself in the hip,” added another.
Woolworths makes huge change across all stores after customer complaints
Woolworths is set to introduce a big change across all stores this year after waves of customer complaints.
Woolworths is making a huge change to all stores after listening to customer complaints.
Baskets will be returning to the previous two-handle design two years after Woolies made the leap to single-handle baskets.
The changes will roll out in all stores by September, but some customers will already be able to spot the change at certain stores.
The supermarket chain changed the baskets to single handles in December 2023, but the new design was poorly received by customers – who voiced criticism online.
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