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Fans outraged after Aussie company locks them out of concert: 'We are sorry'
Frustrated Australians are demanding answers after scores of would-be concertgoers were shut out of a major ticket sale. Across the country, customers say they were hit with a "restricted access" message before they could even check out — despite insisting they had done nothing wrong.
Last week, Australians flocked to Ticketek after European stars Robyn and Zara Larsson each announced shows to be held later in the year. But many missed out.
A spokesperson for Ticketek told Yahoo that, for the latter in particular, the platform experienced "exceptionally strong demand".
While technical hiccups during high-demand ticket sales aren’t unusual in Australia — and both Ticketek and Ticketmaster have faced criticism over similar issues in the past — many customers were furious after queueing for up to an hour, only to be locked out just as they reached the point of purchase.
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