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Major Australian bank plans to offshore more than 100 roles to India
One of Australia’s big four banks is looking to offshore more than 100 digital messaging roles to its Indian office.
One of Australia’s big four banks is looking to offshore digital messaging roles to its Indian office while impacted Australian workers will be offered a local call centre job.
NAB plans on creating about 110 new digital messaging roles in its Indian office.
The bank’s decision to offshore will allow customers to speak with messaging assistants from 5am to 11pm, seven days a week.
NAB’s move means it will offshore its entire digital messaging team, however, it will offer voice roles for impacted Australian workers.
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