Explore the latest developments concerning Hated Jetstar rule.
It's something that likely leaves many travellers with anxiety – the sight of a pair of scales at an airline check in counter or boarding gate.
Now, Aussie low-cost airline Jetstar is in the process of reviewing its current carry-on baggage policy in the hopes of reducing some of the stress around that particular part of the travel experience.
"We're always looking for ways to make travel better for our customers and our people," a spokesperson confirmed to 9Travel.
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"We know that weighing carry-on baggage can be a pain point for our customers," they said.
Jetstar is reviewing its strict carry-on baggage policy in a bid to reduce airport stress and bring its rules more in line with customer expectations.
Jetstar has announced a review of its carry-on baggage policy, in a move that could bring welcome changes for travellers.
Currently, the airline's allowance stipulates that two items of luggage must have a combined weight of 7kg, at no added cost.
But passengers face being slapped with a fee if the limits are exceeded.
Ted Knight, the airline’s head of network and fleet, admitted that the current process is frustrating for customers and revealed bosses are reviewing the rules.
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