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Australians to share in a $270,000 refund from Origin Energy
Thousands of Australians will share in a hefty payout after one of the country’s largest energy retailers was accused of misleading customers on the cost of its plans.
Origin Energy will refund $270,000 spread across more than 4500 customers after the consumer watchdog analysed claims that the company may have misrepresented some of its pricing options.
Origin will be forced to give refunds to more than 4500 customers. Chris Hopkins
The Australian Competition and Consumer Commission’s (ACCC) began the investigation after a complaint from consumer advocacy group CHOICE.
The group accused Origin of telling customers its “Ongoing Saver” plan was cheaper on a long-term basis than the “Basic” plan.
Origin to pay refunds over misleading power plans
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Refunds have been promised to more than 4500 Origin Energy customers following a consumer watchdog probe into misleading power plans.
The offer in question misleadingly implied ongoing savings despite some customers paying more than the basic plan, the Australian Competition and Consumer Commission alleges.
Credits or refunds of roughly $60 will be available and the offending "Ongoing Saver" plan nixed.
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$60 refund for thousands of Australians
Thousands of Australians will get a $60 refund from Origin Energy after the energy retailer overcharged 4500 customers.
According to the ACCC, some households who signed up to Origin's "ongoing savers" residential electricity plan were charged more than those on the "basic" energy plan.
This investigation began as part of the ACCC's response to Choice complaints that raised concerns about energy providers falsely representing value to consumers through confusing plan names.
Commissioner Anna Brakey said Origin's ongoing savers plan didn't have the value the name suggested.
"Energy plans are complex, and the mix of usage and supply charges makes it difficult for many consumers to assess potential savings," Ms Brakey said.
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