Explore the latest developments concerning AUDIO: Telstra warns.
AUDIO: Telstra warns of connection issue affecting some iPhone models
The problem affects some older iPhone models that have recently installed Apple software updates. (Reuters: Jaimi Joy)
Telstra says it has identified an issue with some older iPhone models, saying some users may face issues connecting to their network, including to make Triple Zero calls.
Griffith University Business School Adjunct Associate Professor Graeme Hughes spoke with ABC NewsRadio's Sarah Morice.
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‘Killed the ability to call 000’: iPhone update backfires
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Users of three iPhone models have been urged to install a fix to regain access to the Telstra network after days of no service for some customers, in what is the latest telco glitch that left affected Australians temporarily unable to make Triple Zero emergency calls.
By Thursday afternoon, Apple had issued a patch to fix the last of the problems that had stopped users of three older iPhone models from connecting to Telstra since a software update released on January 26.
The reliability of Triple Zero services has come under scrutiny since a major outage at Optus last year was initially linked to four deaths, though police later clarified the emergency call issue did not contribute to two of the fatalities.
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Some older iPhones unable to reach Triple Zero or Telstra
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A software update designed to prevent issues with older iPhones connecting to Triple Zero is stopping some Apple devices from reaching Telstra’s network, including for emergency calls.
Problems began after Apple released software updates for several of its iPhone and cellular Apple Watch models on Tuesday, which included devices as old as 2014's iPhone 6.
The updates were designed to prevent issues with calls to emergency services, and included other bug fixes.
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