Explore the latest developments concerning Qantas customers warned.
Qantas customers warned not to delete email about $105m settlement
Qantas has begun contacting more than a million customers who may be eligible for a share. (ABC News: Keana Naughton)
Qantas customers are being notified they may be eligible for access to a multi-million-dollar settlement.
It stems from a class action alleging Qantas failed to refund customers for cancelled flights during the COVID-19 pandemic.
Lawyers say the process will take months, and it is expected the first payments will be made by the end of the year.
Qantas customers are being warned not to ignore emails and text messages offering access to a multi-million-dollar settlement — even if they appear to be a scam.
More than one million Qantas customers contacted over $105m compensation
More than 1 million Qantas customers are being notified via text or email that they may be eligible for compensation in a $105 million flight credit class action settlement.
The Federal Court of Australia has issued notices to impacted customers regarding flights cancelled during the COVID-19 pandemic between January 2020 and November 2022.
A text sent to impacted customers following the Qantas class action settlement. Nine
Those who are entitled to compensation from the airline have until 4pm on October 2 to register for a portion of payment from the settlement.
“Even persons who have used their Qantas flight credit or were ultimately refunded for their flight are eligible for a settlement payment if you meet the criteria,” Echo Law said in an email.
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