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Ticketmaster Transfer Problems Hit Fans Across U.S. as Support Team Works Through Backlog
Home » Ticketmaster Transfer Problems Hit Fans Across U.S. as Support Team Works Through Backlog
Ticketmaster ticket-transfer problems left fans scrambling to access mobile tickets for concerts and other events across the U.S. Friday night, with the company’s official support account eventually acknowledging the issue and continuing to work through pending transfers into Saturday.
Reports from customers appeared across multiple cities and unrelated events Friday, describing transfers that could not be accepted, tickets stuck between accounts and Ticketmaster screens displaying a blunt error message: “Transfer Unavailable.”
Social-media posts and Reddit threads reviewed by TicketNews referenced apparent transfer problems involving fans attending Harry Styles at Madison Square Garden in New York, Bruno Mars at SoFi Stadium in Inglewood, Teddy Swims at Barclays Center in Brooklyn, Weezer at Capital One Arena in Washington, and BUNT. at Emo’s in Austin.
SeatGeek launches predictive-intelligence tool for live bookers
Ticketing-tech firm SeatGeek has launched a new product that’s for promoters and venues rather than music fans. TourIQ is a predictive-intelligence tool.
According to the company, it “tells a promoter or venue what a concert or third party event is worth at any building, for any artist, on any date, before a single ticket is sold, then generates a price for every seat in the house”.
The pitch is that it “replaces the guesswork with a number, before anything goes on sale”. The tool will sit within SeatGeekIQ, the company’s suite of tools for live-show bookers.
According to SeatGeek, TourIQ is already being used “on stadium tours from three of the largest promoters in the country”.
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Live Music Industry News: TM Outage, SeatGeek TourIQ & More
Widespread transfer issues at Ticketmaster, SeatGeek adds predictive TourIQ, changes at Pollstar Live! and ILMC, news from MassConcerts and more.
Fans reported that they were unable to transfer Ticketmaster tickets to multiple events last Friday and Saturday. One customer posted a screenshot showing Ticketmaster displaying “Transfer Unavailable” and telling the recipient, “Unfortunately, Transfer is not available at the moment. Please try again later.”
The dozens of effected events ranged from Harry Styles in NYC to Bruno Mars at California's SoFi Stadium. The ticketer acknowledged the transfer backlog which appeared to clear by late Saturday.
Ticket resellers were quick to pounce with their cleverly named Coalition for Ticket Fairness calling the incident the "clear consequence of allowing one company’s unprecedented control over live event ticketing."
For more detailed information, explore updates concerning Ticketmaster Transfer Problems.
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