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Qantas sends corporate roles overseas as airline slashes 850 jobs
Qantas will move roles overseas and cut 850 positions under an outsourcing deal with tech firm Accenture.
The airline said hundreds of roles would go "over coming years, with the first changes expected to be in place by mid-2027".
Qantas Group CEO Vanessa Hudson sent an all-staff email announcing the cuts, describing it as "hard news for some".
Vanessa Hudson says Qantas will redeploy as many people as possible. (ABC News: John Gunn)
Ms Hudson said the redundancies were part of a new multi-year partnership with Accenture and would affect corporate roles within the organisation.
The changes will start in the finance, procurement and marketing teams, with some services currently delivered by those teams being outsourced to Accenture and "delivered mostly by its teams in India and some in Australia", the email read.
Qantas to outsource 850 local jobs with most roles moving to India
Qantas will outsource 850 local corporate jobs to consulting giant Accenture with most roles moving to India as the airline fast-tracks AI investment.
In an internal email to staff on Tuesday, the Australian company's CEO Vanessa Hudson said "this is hard news for some and I'm sorry for the uncertainty it brings".
The job cuts will begin mid-2027, she said, and start with finance, procurement, people and marketing roles shifting "mostly" to teams in India and "some in Australia" as the firm seeks to modernise its IT systems.
Hudson said the "scale and speed of change in technology and AI is something none of us has seen in our lifetime", and it was in talks with unions and staff on the plans.
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Qantas just showed you how AI will kill white-collar jobs
The two-step – cut jobs via offshoring first, then use artificial intelligence to automate – is becoming a common sight in corporate Australia. It’s brutal news for white-collar workers.
Qantas chief executive Vanessa Hudson would know exactly what’s coming.
When you have the sort of history of brutal job cuts that Qantas does, it’s inevitable that the headlines around the airline’s new offshoring deal with consulting giant Accenture will fixate on the 850 jobs that will eventually be cut.
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